Customer Service, Print and Bindery
Full job description
Allegra Oakville is a local busy and growing print and wide format sign shop. We have been part of the community for more than 40 years. We are looking to expand our team with the following role:
Customer Service, Print and Bindery
We are currently seeking a full-time customer service representative to join our team. The person we are looking for must enjoy interacting with customers, thrive in a busy multi-tasking environment and be a reliable team player.
Overview
The CSR works with customers to understand their print needs, communicates effectively with the art department, production operations and sales to ensure that project details are fully understand and to follow the orders/projects so that they are executed properly throughout the shop. We are a busy environment that requires that all team players are willing to learn and jump in as necessary to complete orders in a timely basis.
Specific Responsibilities
- Assist customers in executing their print and sign projects by answering their questions and providing guidance.
- Answering the telephone and in person customers in a professional and courteous fashion
- Make sure all components and details necessary to accurately quote and produce an order have been provided.
- Enter Orders and other data into Company MIS systems; provide detailed information to ensure that orders are produced accurately and timely.
- Work with operations to keep jobs on track
- Operate light bindery equipment
- General office duties, such as filing, invoicing and ordering supplies
Necessary Skills
- Strong computer skills – proficiency in Office applications
- Strong attention to detail
- Problem solving skills – able to assess situation and chart course of action.
- Knowledge of print and signage is preferred
- Experience in print customer service
Job Type: Full-time
Benefits:
- Company paid health insurance
Experience level:
- 1 year +
Working Hours
- Monday to Thursday 9am to 4:30pm
- Fridays 9am to 3:30pm
Work setting:
- In-person
- Office
