Customer Service Marketing Specialist
Job Title: Customer Service Marketing Specialist
Reports To: Owner/Operations Director
Prepared Date: September 2025
Send Resume and Cover letter to: [email protected]
JOB SUMMARY
Responsible for delivering exceptional customer service, supporting clients through both inbound and outbound calls, and meticulously recording project details while preparing orders for the production team. Guides customers to sales representatives when necessary and conducts follow-up calls on ongoing marketing initiatives. Takes charge of the Company’s social media presence across platforms like Facebook, Instagram, and LinkedIn. Additionally, handles general administrative responsibilities.
ESSENTIAL DUTIES and RESPONSIBILTIES
- Provides telephone support and service for clients
- Conducts calls to engage with clients regarding marketing campaigns
- Accurately enters client’s project/order into system
- Tracks and assigns lead to sales team members
- Maintains and updates customer database, orders, projects and contact information
- Manages lead sources including internal sources and external programs; surveys, marketing campaigns, websites, social media
- Creates informative social media messages, manage posts, updates, engagement on relevant sites
- Works independently while serving as a support to the team
- Provides general administrative support for the Center
- Manages multiple projects and deadlines
- Attend networking events and meetings
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- 2-4 years business-to-business sales support and/or customer service experience
- Proficient in MS Office Suite, social media, marketing trends
- Knowledge of graphics industry, including printing, signage or promotional products
- Excellent time management, project management for multiple projects, deadlines and orders
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or three years related experience in customer service, print sales/service and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read, communicate and comprehend simple and complex instructions, orders, abstract requests in verbal and written format. Ability to professionally write and verbally communicate, effectively present information one-on-one, to a small group, with customers, coworkers, and supervisors.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide using whole numbers and common fractions and percentages. Ability to compute rate, percent and review and understand numbers, estimates, P.O.s, receivables and other data as it pertains to record-keeping, collections and the profitability of the company.
REASONING ABILITY
Ability to apply common sense understanding to provide written and oral instructions. Ability to review situations with multiple variables, identify facts, and solve problems.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, sit, walk, use hands, fingers and wrists including writing, and daily work on computers and other equipment; reach with hands and arms; talk and hear. The employee is regularly required to sit, kneel and/or crouch. The employee must regularly lift/move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to mechanical parts, fumes, non-toxic chemicals, fluorescent lighting and a controlled HVAC climate. The noise level in the work environment is usually moderate to loud. Some independent travel may be required.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
If you would like to be considered for this position, please send a letter of interest and resume to [email protected]
Our Vision
“To continuously strengthen our legacy of service since 1973, fostering innovation and excellence in our community”
Our Mission
“To empower and support our community by consistently prioritizing the needs of our staff and clients.
Through continuous improvement and innovation,
we strive to deliver exceptional products and services that make a positive impact”
