5 steps to retrieve inactive customers

Increasing sales is often associated with gaining newer customers, but customer acquisition statistics show it is much easier to sell to your existing clientele. It costs at least five times more to gain a new customer than it does to sell to an existing one.
5 steps to retrieve active customers

 

 

 

Looking at your existing clients, segment them into active and inactive clients. To be able to make a clear distinction between the two types of customers, it’s necessary to figure out what is the average lifecycle of an active client. The lifecycle of a customer will depend on the types of products or services you offer.

Before you count out the inactives as part of your company’s natural churn percentages, try these five steps to re-engage them.

  1. Define who those inactive customers are. Once you have this list, there will be additional segmentation you will be able to do. If you have collected information about what they purchased from you, you can group them by product. This will help you tailor a meaningful approach to re-engage them.
  2. Determine why they left. A good way to find out why a customer has stopped or paused their buying is with a survey or a phone call. Some companies start these phone conversations by saying they are part of quality control program and would like to find out how the products are working out or are calling to update their existing contact information.  Whatever approach you choose, the important thing is to be able to reconnect and find out if you can address their reason for leaving.
  3. Set up a contact strategy. Once you have reached out, you should be able to determine which of these customers is open to being engaged again. You can add them to your monthly mailing lists for printed communications, text messaging strategy, or even a personalized message tailored specifically for them.
  4. Develop a “win back” offer. There are many different offers you can test when it comes to winning back your inactive customers  . For example; offer exclusive discounts for returning customers or provide a free trial for a newer product. If you have segmented the group of inactive customers by products purchased, you can conduct A and B testing with your offers and to each group offer something different. This will allow you to see which offers perform the best.
  5. Take care of your newly re-engaged customers. Now that you have gained the attention of some of your inactive customers, it’s time to focus on their needs. Use different strategies to show them you are grateful for their time and business and always deliver a positive customer experience. Some companies use personalized postcards to thank clients for their business. Others use loyalty programs that accumulate points and offer rewards every time the customer makes a purchase.

Find out more about reviving inactive customers by contacting Allegra Marketing Print Mail. Allegra offers a variety of business services to help your company grow. Together we can establish strategies that support your business goals. Contact your local Allegra location to discuss the options available to step up customer loyalty, retention, and re-engagement programs!

How To Harness The Power Of Word Of Mouth

A study by Convince & Convert found recommendations from friends are valued 27% more than other forms of advertising when making a substantial purchase.

word of mouth memo post cycle illustration design over a white background

Do you remember the last time you tried a new product? It’s very likely a person you trust recommended this product to you. It is also likely you did some research and read some reviews before making this purchase.

Word of mouth is one of the oldest ways to promote your products and services. Today, it continues to be one of the most effective ways to grow your business. With social media and online reviews, consumers are empowered to share their opinions freely and leverage the opinions of others before making a purchase.

For many businesses, online reviews can be intimidating. Nobody wants to read negative comments about their company, and most business owners feel this is not something they can control. The good news is, there are many ways you can positively influence and harness the power of word of mouth.

How can you generate word of mouth?

To help influence word of mouth, you will need to focus on the type of relationship you want to build with each person who comes in contact with your business. Word of mouth is not exclusive to your customers; it can also come from other organizations or suppliers you interact with. It’s important to make sure that you establish solid relationships with them and give them the resources to recommend and refer your business.

These relationships need to be based on trust, and this is something you can build with time. To make sure you are building a good relationship with each person we recommend developing a word of mouth marketing strategy for your business

Develop a successful word of mouth marketing strategy.

Do you know who is talking about your business? Do you know what they are saying? Do you know where they are having these conversations? These are all questions you will need to answer before you can develop a plan.

To begin planning your strategy, review the different touchpoints customers have with your company. Make sure you are engaging them every step of the buyer’s journey. Each time a client comes in contact with your business is an opportunity to strengthen your relationship and build trust. There are four things you should take into consideration when creating your marketing strategy:

  1. Understand your customers. Take the time to understand what your customers want, need, and where they spend most of their time. Depending on your demographic many of them may spend a lot of time on their computers, specific social media sites, their phones, etc. Once you have these answers, you will be able to make your services available to them when and where they need them. 
  1. Listen to their feedback and take action. Reviews can be incredibly helpful when used correctly. With the right approach, you will be able to turn a negative review into a positive learning experience. In some cases, you can even turn a negative review into a positive one. The important thing when it comes to customer feedback is to acknowledge it and use it to improve your company.
  1. Deliver a great experience. Having a good product or service is not enough. Today’s consumer is usually willing to pay more for any product if the experience they receive is better. This is where big brands get things right. They make sure every time anyone interacts with their business, they feel like they matter.
  1. Create a referral program. Invest in building relationships with your customers by rewarding their loyalty and continued business. There are many different types of reward programs that can motivate your existing customers to make more purchases and recommend your products and services to others.

Train your employees to not only deliver an excellent customer experience but also to identify new opportunities to improve it. Having highly satisfied customers is the best starting point for word of mouth marketing.

For more information on how to develop a successful word of mouth strategy, partner with your local Allegra Marketing Print Mail location. We can help you streamline all your print and marketing needs and support the growth of your business.

The Right Way to do a Multi-Channel Direct Mail Campaign

Studies show that companies can build more trust with current and potential customers by opening more lines of communication. Armed with this information, many companies have been doing just that. Their methods of communication now include mailing services, text, phone calls, chat boxes, social media and email. Many have also been using indirect forms of communication, such as web ads, guest articles, and magazines, to reach more customers and increase their market share

3d illustration of notepad with check list, all tasks is done

While it’s great to have a wealth of options from which to choose, too many options can hurt a marketing strategy. This is especially true for smaller brands that don’t always have the money to splurge on every avenue that’s open to them. In fact, even larger companies want to save a buck or two on marketing, so they can invest in other areas of the company, such as research and development. So, to help you fine-tune your marketing strategy, let’s discuss the right way to run a multi-channel direct mail campaign.

 

Create a Goal

Every business strategy needs to begin with a goal that can be measured and quantified. This helps marketers track progress during the campaigns they produce. It also helps to track the effectiveness of these campaigns once their run-time is complete. Without a clear-cut goal, companies would just spend blindly, never knowing what worked and what did not.

When creating a goal, keep it realistic. Look at where the brand currently is, where you want it to go, and the short-term milestones that will get you there. Remember – each campaign is just another milestone on that journey.

 

Create Metrics

Now that you have a goal, you will need to figure out how you will measure success. When it comes to digital forms of marketing, this is relatively easy. There are many apps available that require little more than signing in to track audience reach, levels of engagement and conversion rates.

Direct mail is another measurable channel. Many companies track delivery of their mail and include special offers and promotion codes for easy tracking. When these are redeemed, the promotion code used allows marketers to attribute the sale to the direct mail campaign.

 

Assess Your Audience

No matter what kind of marketing campaign you are planning, it’s important to know your audience. Gauge their preferences about your product and service, how they use it, and what aspects are most attractive to each demographic you serve.

 

 

Select Your Channels

Your audience uses multiple forms of communication, but based on the demographics of that audience, communication will vary. For instance, running a late-night ad on Instagram is unlikely to reach your audience if your target demographic is primarily made up of the elderly. The good news is that there is one channel that almost everyone has access to: the mail.

 

Direct mail campaigns are the cornerstone of many successful campaigns. When you use the coupons mailed to you by your favorite coffee shop or find yourself purchasing your car insurance specifically from the company that congratulated you by mail on your new car, those are instances of success for a direct mail campaign.

 

Build Your Persona

When you understand your audience and the channels they use, you are better able to create the persona behind these different forms of communication. Start from personal preferences, especially if you line up well with your target audience. How do the traits you display change as you move from one form of communication to the next?

 

For example, your professional persona may come out in a business letter, your witty side in a tweet and your silly selfies on Instagram. How will your brand translate its business persona across multiple platforms that require different sides of the same “self”? This is an important question you will need to answer.

 

Craft Your Message

It becomes easier to craft messages for your brand when you understand its tone and voice. This may take time and may even evolve over a period of months or years, but the important thing is to do your research, start from an informed position, and make necessary changes along the way.

 

 

Maintain Brand Consistency

When looking at consistency in branding, it’s important to begin with the visuals. When customers receive direct mail, they should instantly be able to tie the look of the material to your website and social media. Don’t be afraid to use printed marketing material to invite your customers to join you online, especially if you can offer them an incentive to do so.

 

For online brand consistency, using the same profile picture across all platforms is a wise choice, but do not duplicate content. You do want customers to visit as many channels as possible and if they are all pushing out the same content, it gets repetitive. Instead, focus on sharing tone and topics across platforms. Even if you share the same links and photos, switch up the captions and timing.

 

Managing multiple channels of marketing, including direct mail, can be quite the challenge to undertake on your own. Luckily, there are companies like Allegra Marketing Print Mail who can help you to assess your marketing needs and meet (or exceed!) your objectives. Contact us today to get expert advice for your next campaign.

Pantone Color of the Year

2019 is here, and with it comes the new Pantone Color of the Year: Living Coral. What can this color do for your brand, your products, and your customers?

2019 Pantone Color of the Year: Living Coral

If you’re looking for a color with hints of pink, but with added power, then Pantone’s 2019 Color of the Year, Living Coral, is an excellent choice. Living Coral has energetic elements of pink, orange, gold and red, absorbing the best parts of each. Like its namesake, this color automatically brings to mind peaceful afternoon walks at the beach and the feel of soothing sand under your feet.

3d render of stationery with textile color swatch lying on desk. Living coral. Color of the year 2019.

Coral can be the perfect tool to give your business an unforgettable marketing presence, thanks to its vibrant, warm and natural qualities. This unique hue gives print and digital media a human touch, creating a real, one-on-one connection with customers.

What Living Coral Feels Like
With elements of both pink and orange, coral is filled to the brim with emotion. This color creates an ambience that is comforting and supportive. It represents passion and intimacy balanced with experience and determination. Above all, coral is honest and trustworthy. It’s the color of a person who deeply values friends.

Living Coral is also skillful at bridging the gender gap. It caters to people who love pink, both women and men, while providing the extra “bite” of orange.

Amazing Color Combinations
Living Coral reminds people of the ocean, so it pairs especially well with beach tones: sand colors, aquatic tones, faded yellows and darker blues. Coral adapts effortlessly to different design palettes, making it easy to highlight facets of orange or pink for increased intensity or softness respectively. Other possibilities include warm hues of white and gray, cream tones and bluish shades of purple.

How Color Drives Purchasing Intent

Does color really have the power to motivate people to purchase your products? Absolutely. Metrics reveal that as many as 93 percent of potential customers base their decision to buy a certain product on its appearance, and 85 percent mention color as the biggest motivating factor. Why is this?

Scientists have known that color affects people on a psychological level for quite awhile. The hues you choose for product branding, website design and marketing campaigns affect your customers in at least five ways:

  1. Specific colors generate increased excitement
  2. Colors determine how consumers view the product’s effectiveness
  3. Contrasting hues allow your products to stand out from the crowd
  4. A harmonious color theme tells a story that engages customers
  5. Colors reach potential buyers on an emotional level

Our marketing experts understand what colors to use to transmit feelings of excitement, sophistication, caring, durability, professionalism and innovation, among many others.

The Effects of Color on Brand Identity

How can making good use of color improve your brand message specifically? Here are three important avenues where color is a huge help:

  • Brand personality: Every business wants people to see its strongest qualities. Making sure your core business values show through goes a long way towards being a brand that people feel automatically attracted to. Your choice of brand colors tells customers whether your business is primarily artistic, high-tech, trustworthy, friendly, playful or serious.
  • Brand recognition: Besides communicating your company’s message, branded color palettes make it easier for people to remember you. Seeing certain colors together instantly evokes your brand and makes people associate it with positive experiences.
  • Effective marketing: Great marketing isn’t just about presenting customers with a long list of benefits and statistics showing why your products are better. To motivate them to buy from you, it’s essential to stimulate emotions as well. If you can get people to imagine themselves using your product and feeling happier, purchasing intent follows automatically.

Build the Best 2019 Marketing Strategy with Living Coral

Living Coral is primed to be the biggest marketing trend in 2019, and for good reason. Modern consumers want more than information; they want a friendly, personalized experience and company interactions that feel like having a conversation with a real human.

You don’t need to have a PhD in psychology and color theory to make the most of color in your 2019 advertising plans. Work with our team of marketing experts at Allegra Marketing Print Mail to have access to all the know-how and state-of-the-art technology needed for unforgettable marketing. Contact us to get started.

 

Sources:

https://www.huffpost.com/entry/10-reasons-to-love-coral_b_5724994

https://www.canva.com/colors/coral/

https://www.entrepreneur.com/article/233843

https://neilpatel.com/blog/color-psychology/

Multichannel Marketing Made Easy

 

With so many options, it’s no surprise more than 92 percent of North American consumers shop on more than one marketing channel.

i channel

Considering shoppers need an average of nearly six touch points before making a purchase decision, it’s clear that a multichannel marketing strategy has become a must-have.

 

Multichannel marketing is often achieved online with your website, email marketing, digital ads, social media and more. One powerful offline component that can boost your multichannel efforts is direct mail marketing.

 

According to the Heinz/PFL 2018 Multichannel Marketing Effectiveness Report, B2B marketers that use direct mail report higher overall effectiveness of their marketing versus other non-digital channels, like events, public relations and print advertising.

 

Still, it’s important to establish a presence where your customers are likely to be found – online. Fortunately, there’s a simple bundle of services that will upgrade your direct mail campaigns to automatically bring you the advantages of multi-channel marketing, specifically on Facebook and the Google Display Network. Here’s how it works:

 

You send a mailer to your defined list, driving them online to your website. The mail recipients who visit your website and later log into Facebook will see an online display ad in their newsfeed that matches your direct mail piece for a 30-day period.

 

Through a code added on your website, you can automatically repeat advertising efforts to visitors who have not purchased a product, filled out a form, etc. Plus, for 30 days, ads matching your mail piece will follow these prospects when they visit any of over a million sites on the Google Display Network.

 

Make multichannel marketing easier for your 2019 plan. Download your free copy of Marketing Insider to learn more or ask us about our integrated, multichannel solution.  We can also help with sourcing mailing lists or designing mailers and online ads.

 

With 5 Seconds to Get My Attention, it’s Time to Get Creative

Messy Office Desk with Ideas and Vision

With just five seconds — or less — to catch a prospect’s interest, you must first get them to notice you. One of the best ways to accomplish this is through the use of eye-catching creative design and clear, concise text.
How do you get there? Try following some best practices for good “creative”:

Focus on the benefits.
Stick to customer benefits in your copy rather than your product’s features. For example, the weight and dimensions of a power drill are far less meaningful than saying it fits securely in your hand with a comfortable grip.

Add contrast to add interest.
Headlines, subheads and quotations will add visual emphasis and draw the reader to your most important information. Add visual contrast by leaving white space and varying the size of graphic elements. For example, two photos of dramatically different sizes on a page are more appealing than two photos of equal size. The “weight” difference also communicates which elements are more important.


Project the right image.

Use consistent typefaces and colors to create an easily identifiable “look” that distinguishes you from your competition. For example, you may want your audience to perceive your company as professional, friendly, corporate, dynamic or cost-conscious. The design you create reinforces these qualities and elicits the appropriate emotional response.

Never forget strategy.
Creative is designed to get results. And you can’t get results without strategy. Here’s how to motivate the desired action:
• Use a targeted list for your direct marketing to avoid waste and reach those most apt to buy.
• Create a sense of urgency. (Example: limited-time offer)
• Use incentives, like cash-back or free additional services.
• Include a clear call to action. Your prospects can’t respond if you don’t tell them what you want them to do or how they should do it. (Examples: Download a white paper, register for an event, make a donation, visit our website or contact us today.)
Talk to us about your creative challenges! Allegra can help.

Good Will is Good For Business

Digital Dictionary Give Volunteer Help Concept

Sponsorships, donations, pro bono services, discounts and volunteering. These are just a few of the ways through which small and mid-sized business owners can begin to build a profile as a good neighbor in the community.

Besides the “feel good and do good” nature of philanthropic activities, there are business-boosting ancillary benefits. Community involvement can give you the chance to network with other business leaders and may occur by sitting on the board of a nonprofit, for example. In this setting, you contribute your expertise to a clear need and can gain exposure to heavy hitters who could be potential business partners or customers.

Where to Start

With endless ways to share your time and talents, develop a purpose statement for your giving that defines your interests.
Provide opportunities for your employees to give back, too. Encouraging your staff to support your company’s or their own pet projects has shown to increase morale, teamwork, employee retention and satisfaction.

And, don’t overlook professional affiliations. Chambers of Commerce and other business and professional organizations and consortiums require volunteers to survive. Head a committee or help with an event and build important business (and personal) relationships.

For established events, explore sponsorship opportunities. Or, you may be able to pool your resources with other business people and share event space to create a unique experience.

When you and your organization are woven into the fabric of your community, everyone wins. You gain the reputation as a good place to work, allowing you to attract talent and retain top employees, customer satisfaction is higher, and you grow as a business person. Stronger businesses mean a healthier community.

Interested in formalizing a program and materials for your company to give back to your community? Let us know; Allegra can help!

What to Print for Your Next Event

Event marketing can prove to be an effective strategy for lead generation and customer retention. Yet common missteps that can thwart your best intentions can happen before (lack of preparation), during (poor displays) and after (failure to follow up with leads). All can be easily avoided!

Printed Materials for Event Marketing

Many of your promotional tactics will be print-related. To ensure a greater return on your investment at your next trade show, expo or community event, here’s a rundown of what most marketers have in their event arsenal:

Banners, Posters and Signage
Whether your event is inside or outdoors, you’re competing with a lot of visual noise. Professionally produced banners, flags, pennants, posters and directional signage can drive foot traffic to your space, creating more opportunity for engagement. According to the 2016 Experiential Marketing Content Benchmarking Report, 74% of consumers said meeting with exhibitors made them more likely to buy the products being promoted or demonstrated.

Brochures and Flyers
Take along a mix of marketing materials. Inexpensive handouts are just right for anyone stopping by your booth, serving as a handy refresher once the show is over and everyone heads home. Keep a stash of more robust, high-quality sales brochures available for anyone who expresses a genuine interest.

Business Cards
Business cards are necessary for events and trade shows, so you’ll want to ensure that your team has plenty to hand out. Are they up-to-date? Visually appealing? Readable? Think about sprucing up your business cards with textured paper, vibrant palettes and graphics and unique type fonts that align with your brand identity.

Direct Mail
Use the mail to be first in line in the minds of your customers, as it can take multiple contacts with your target audience to drive action. For an event, plan on delivering a save-the-date card a few weeks ahead of your invitation mailing. Based on responses, you may need a third reminder. An inexpensive postcard will do as a last push for RSVPs.

Programs
Event apps are growing in popularity for those who always have a phone in hand. Be aware that not all venues are enabled with Wi-Fi or it can be an additional cost if you’re the event host. Cover your bases with a printed program for handy reference and note taking. Your attendees will thank you.

There are plenty of extra print materials that can boost the success of your event. Place cards or nametags for special dinners, meet-and-greets and other similar events are a great way to organize your attendees and break the ice. Raffle tickets and contest forms featuring your brand logo create a fun and interactive experience for everyone, keeping you top of mind.

Want to check off these printed materials from your list? Your local Allegra Marketing Print Mail can help you!

Simple Ways to Personalize Your Multi-Channel Marketing Campaigns

One of the most widely embraced marketing tactics for establishing and maintaining customer rapport and loyalty is personalization. Personalized marketing leverages your customer data to individualize messaging, adding important relevancy. Personalization can be applied to most of your marketing channels: direct mail, email, social media and other digital campaigns.

Allegra Direct Mail

Though personalized marketing can seem daunting, chances are you’ve already collected basic customer data that can be used to tailor your campaigns. Studies show that any form of personalization can pay off when it comes to engaging your targeted audience. According to a report from Econsultancy, 74 percent of marketers say targeted personalization increases customer engagement.

Here are a few ways to integrate personalization into your current marketing efforts to boost engagement:

  • Using data collected from your current customer base, create your ideal customer personas and tailor your marketing strategy to meet the needs of each identified group. For multi-channel marketing campaigns, segment by group and tailor your approach based on communication preferences and customer demographics.
  • Personalize a direct mail campaign by tailoring the messaging to a desired customer experience, rather than just a target customer. A pet supply store that offers grooming, for example, could share coat-care tips with a coupon for shampoo to a targeted list of past purchasers.
  • Enhance your direct mail campaign with personalized landing pages to extend engagement and drive conversions for those who like to respond online.

Count on your local Allegra Marketing Print Mail to provide solutions for personalizing your marketing campaigns in the most targeted and practical way.

4 Ways to Improve Customer Retention

The Harvard Business Review suggests that it is anywhere between five to 25 times more expensive to acquire new customers than retain them depending on the industry. Here are a few considerations as you develop what works best for your company’s retention strategy:

Customer Retention

  1. Keep VIP customers happy.
    Track the buying patterns of your best customers and reach out with personal communication if they lapse. A dormant accounts survey may be the first step to determine the why behind their absence: needs have changed, moved their business to a competitor or there’s some level of dissatisfaction that should be addressed.
  2. Start a rewards program.
    According to a Bond Brand Loyalty Inc. report, 76 percent of shoppers think that loyalty programs are key to their relationships with businesses.Small businesses can use customer loyalty programs to reward customers who regularly buy products and/or services to incentivize repeat sales.
  3. Give special offers.
    Customer appreciation strategies go a long way when it comes to customer retention. From branded gifts and personal notes to promotional giveaways and birthday cards, regular customer appreciation activities are tangible ways for your company to show appreciation that can generate positive sentiment and measurable brand loyalty.
  4. Don’t forget the follow up.
    According to DMNews, 53 percent of consumers feel that it’s important for businesses to recognize them as the same person across all channels and devices. Engaged customers are likely to remain long-term customers, so gear your small business’ blog content, emails and other communications with customers in personal ways that keep their attention.

Interested in bolstering your customer retention strategies and driving brand loyalty? Contact your local Allegra Marketing Print Mail today.