Multichannel Marketing Made Easy

 

With so many options, it’s no surprise more than 92 percent of North American consumers shop on more than one marketing channel.

i channel

Considering shoppers need an average of nearly six touch points before making a purchase decision, it’s clear that a multichannel marketing strategy has become a must-have.

 

Multichannel marketing is often achieved online with your website, email marketing, digital ads, social media and more. One powerful offline component that can boost your multichannel efforts is direct mail marketing.

 

According to the Heinz/PFL 2018 Multichannel Marketing Effectiveness Report, B2B marketers that use direct mail report higher overall effectiveness of their marketing versus other non-digital channels, like events, public relations and print advertising.

 

Still, it’s important to establish a presence where your customers are likely to be found – online. Fortunately, there’s a simple bundle of services that will upgrade your direct mail campaigns to automatically bring you the advantages of multi-channel marketing, specifically on Facebook and the Google Display Network. Here’s how it works:

 

You send a mailer to your defined list, driving them online to your website. The mail recipients who visit your website and later log into Facebook will see an online display ad in their newsfeed that matches your direct mail piece for a 30-day period.

 

Through a code added on your website, you can automatically repeat advertising efforts to visitors who have not purchased a product, filled out a form, etc. Plus, for 30 days, ads matching your mail piece will follow these prospects when they visit any of over a million sites on the Google Display Network.

 

Make multichannel marketing easier for your 2019 plan. Download your free copy of Marketing Insider to learn more or ask us about our integrated, multichannel solution.  We can also help with sourcing mailing lists or designing mailers and online ads.

 

Put Your Direct Mail to the Test

Testing can help you put the stamp of success on your next mail campaign.

Following are some of the most common questions from small and mid-sized businesses, organizations and nonprofits in regard to testing mail campaigns.

Why test direct mail?

The short answer is because you can. With other media such as outdoor or radio, you often have to dive right in. But with direct mail, it’s relatively easy – and potentially cost savvy – to dip your toe in the water before fully committing yourself.

What should I test?

Many test their mailing lists to see which one is most effective in gaining responses. Another popular test subject is the offer. Which works best, a dollars-off offer or a percentage discount or a free trial? You also can use testing to evaluate headlines calls-to-action, formats and campaign timing.

How do I test a mail campaign?

Perhaps the easiest way is to create “test cells” to compare key variables of your campaign. You might, for example, divide your mailing list into four parts and send Offer A to 25%, Offer B to 25% and so on. Just be sure the sample size is large enough to provide “statistical significance” – meaning that the results from the test are likely to be replicated when you mail again to the rest of the audience.

When do I test?

If planning a big campaign, it can make sense – and save dollars – to pre-test on a smaller scale prior to the launch.

Another less formal way to benefit from testing is to track your results on a continuous basis, adjusting as you go. If 2017’s campaign drew a great response from a free trial offer whereas 2018’s effort featuring a percentage discount gained fewer responses, consider repeating or refining the free trial offer in your campaign this year.

Need help? We invite you to put our direct mail expertise to the test.

4 Ways to Drive Better Results From Direct Mail Marketing

In a digitally driven world, it’s easy to feel like your direct mail marketing efforts could be making a bigger impact when the goal is to generate brand awareness.

direct mail markeeting
Let’s check the numbers: According to the Data & Marketing Association, direct mail garners approximately a 5% response rate with a house file and a 2.9% rate for a prospect list. Comparatively, digital channels including email, social media, paid search and online display ads achieved a combined response rate of 2.6%.

Direct mail marketing remains an effective strategy with several key benefits including its targeting ability, measurability and memorability – all driving higher response rates. Here are four ways you can deliver a cut-through-the-clutter direct mail marketing campaign:

  1. Vary formats.
    From a simple, economical postcard for blanketing a geographic area to highly targeted, multi-piece envelope mailings, there’s a format to match your goals and budget. With textured papers and unusual folds, your mail becomes a standout in the box.
  2. Make it personal.
    With today’s variable data printing technologies, it’s never been easier for business marketers to create one-to-one campaigns with relevant imagery and content that connects with the individual. This in turn generates greater interest, engagement and response. Choose eye-catching and colorful paper and textured stock that not only represents your brand, but also stands out in even the most cluttered mailboxes.
  3. Add some dimension.
    For targeted audiences, consider using a different method to pique interest such as three-dimensional mailer. By switching out an envelope for a mailing tube or box, you can include your brand’s message along with a fun and useful promotional item that can drive your message home. According to the Advertising Specialty Institute, 85% of consumers remember the advertiser who gave them a promotional product.
  4. Clean it up and test it out.
    Mail only matters if it’s delivered to the right people. Remove duplicate addresses, names or businesses from your mailing lists to save creative and mailing costs. To further refine your efforts, test the messaging, offer or design treatment against a control to further refine your mail campaigns.

Want to learn more about driving better results from your direct mail? Your local Allegra Marketing Print Mail can help.

Simple Ways to Personalize Your Multi-Channel Marketing Campaigns

One of the most widely embraced marketing tactics for establishing and maintaining customer rapport and loyalty is personalization. Personalized marketing leverages your customer data to individualize messaging, adding important relevancy. Personalization can be applied to most of your marketing channels: direct mail, email, social media and other digital campaigns.

Allegra Direct Mail

Though personalized marketing can seem daunting, chances are you’ve already collected basic customer data that can be used to tailor your campaigns. Studies show that any form of personalization can pay off when it comes to engaging your targeted audience. According to a report from Econsultancy, 74 percent of marketers say targeted personalization increases customer engagement.

Here are a few ways to integrate personalization into your current marketing efforts to boost engagement:

  • Using data collected from your current customer base, create your ideal customer personas and tailor your marketing strategy to meet the needs of each identified group. For multi-channel marketing campaigns, segment by group and tailor your approach based on communication preferences and customer demographics.
  • Personalize a direct mail campaign by tailoring the messaging to a desired customer experience, rather than just a target customer. A pet supply store that offers grooming, for example, could share coat-care tips with a coupon for shampoo to a targeted list of past purchasers.
  • Enhance your direct mail campaign with personalized landing pages to extend engagement and drive conversions for those who like to respond online.

Count on your local Allegra Marketing Print Mail to provide solutions for personalizing your marketing campaigns in the most targeted and practical way.

4 Ways to Improve Customer Retention

The Harvard Business Review suggests that it is anywhere between five to 25 times more expensive to acquire new customers than retain them depending on the industry. Here are a few considerations as you develop what works best for your company’s retention strategy:

Customer Retention

    1. Keep VIP customers happy.
      Track the buying patterns of your best customers and reach out with personal communication if they lapse. A dormant accounts survey may be the first step to determine the why behind their absence: needs have changed, moved their business to a competitor or there’s some level of dissatisfaction that should be addressed.
    2. Start a rewards program.
      According to a Bond Brand Loyalty Inc. report, 76 percent of shoppers think that loyalty programs are key to their relationships with businesses.Small businesses can use customer loyalty programs to reward customers who regularly buy products and/or services to incentivize repeat sales.
    3. Give special offers.
      Customer appreciation strategies go a long way when it comes to customer retention. From branded gifts and personal notes to promotional giveaways and birthday cards, regular customer appreciation activities are tangible ways for your company to show appreciation that can generate positive sentiment and measurable brand loyalty.
    4. Don’t forget the follow up.
      According to DMNews, 53 percent of consumers feel that it’s important for businesses to recognize them as the same person across all channels and devices. Engaged customers are likely to remain long-term customers, so gear your small business’ blog content, emails and other communications with customers in personal ways that keep their attention.

Interested in bolstering your customer retention strategies and driving brand loyalty? Contact your local Allegra Marketing Print Mail today.

Three Ways Promotional Products Can Elevate Your Direct Mail Campaigns

Direct mail is an effective way to stand out from the digital noise and reach your key audiences. One tactic to increase your direct mail response rate is to make your mail more appealing by giving it shape, compared to a typical flat mail that people receive every day.

Three Ways Promotional Products Can Elevate Your Direct Mail Campaigns

According to a 2017 Data & Marketing Association report, a dimensional mailer can outperform a flat mailing by up to 300 percent, and at 5.49 percent, has the highest response rate of any direct response medium. Already a strong performer, your direct mail can benefit from an added lift with the inclusion of promotional products.

Here are three key considerations when integrating promotional products into your direct mail campaign:

  1. Keep it useful. Pick a product that is useful, making it more likely the recipient will hold on to it. A Global Impressions study from Advertising Specialty Institute (ASI) shows that eight out of 10 consumers rank usefulness as the most important attribute of an advertising specialty.
  2. Make it memorable. ASI reports that 85 percent of consumers remember the advertiser giving them a promotional product. Include your logo on the product and brief contact information, like a website or phone number.
  3. Save your budget. Promo products have a lower cost-per-impression (less than a cent) than TV advertising, national magazine advertising and newspaper ads, and are comparable to radio and internet advertising, says ASI.

The message is clear: For your next targeted direct mail campaign, say “not this time” to plain envelopes, and try a box or tube. They can be customized and printed with a key message or theme.

Looking for ways to lift your direct mail marketing and drive greater interest and response? Contact your local Allegra Marketing Print Mail for assistance.

3 Ways to Build the Perfect List for Your Next Direct Mail Campaign

In today’s digital world, the physicality of direct mail can help amplify your marketing strategy to break through the clutter and drive action. In fact, according to the
Online Marketing Institute, direct mail yields the highest conversion rates for both B2B and B2C campaigns in terms of response rates.

direct mail campaign

When it comes to direct mail marketing, a campaign is only as good as the audience it reaches which comes down to the quality of the mailing list itself. Here are some key considerations for building a mailing list that drives leads, engagement and retention:

1. Analyze your existing data.
Successful marketers collect customer and prospect names, email and physical addresses via trade show registrations, social media responses, contest entry forms, white paper downloads, product warranty cards, e-newsletters subscriptions and other simple sign-up forms. Start building your organic mailing list by tapping into that information and tracking purchase behavior.

2. Rent a targeted mailing list.
Today’s small and mid-sized business marketer can easily and affordably leverage the power of highly-targeted data to reach a very specific audience. Using one of the premier list sources, there are 25,000 B2B buyer lists and more than 38,000 B2C lists, many highly targeted by demographic and lifestyle characteristics.

3. Harness the power of mailing list segmentation.
When it comes to customers, one list does not fit all. Segment your house list to enable your messaging to be more relevant and meaningful. With variable data printing capabilities from your print marketing provider, you can personalize text and images by individuals or groups to improve response rates.

Planning your next direct mail campaign?
Allegra can help you source a new list and manage your house data file. For one-stop convenience, we can also design, print and mail.

Using Direct Mail? Here are the Best Spots to Place Your Offer

Most of us carry mini computers in our pockets, and the move to digital has consumed every industry. But don’t be fooled into thinking that print has lost value.

direct mail

A Content Marketing Institute
study says that audiences are more engaged than ever before with marketing messages, thanks to an integrated approach to information dissemination that many brands use. This marketing integration serves direct mail well, and
research shows that brands are increasingly using direct mail and print marketing to cut through the digital clutter.

With a range of formats, interesting folds and eye-catching cuts, direct marketing pros are easily able to match their page space requirements for simple and complex messaging.

The placement of your actual offer and call-to-action is important to ensure its seen. Here are some of the top spots where readers are most likely to see your offer and take the desired action. Improved response rates open doors for continued nurturing and engagement . . . and greater sales.

Outer envelope
Make every inch count, including space on the outer envelope. A strong offer can be made in just a few words on a #10 business-size envelope, and the mailing panel on a self-mailer also offers prime real estate. For the latter, be careful to avoid interfering with addressing which will impact the mailability.

Opening paragraph
If you’re sending a letter, include your offer in the opening paragraph; readers may skim. With other formats, headlines and subheads can be used to reinforce your pitch.


Last sentence

Finish the mailing piece with a direct call-to-action, repeating your offer. Readers should have no questions about what you want them to do and how they can proceed.


P.S.

Many readers simply scan and skip to the close. Use a P.S. to reach these readers, and reinforce messaging for the rest who will benefit from a reminder.

Lift note or insert
Typically, a lift note or insert is a small flyer inserted within the direct mail piece that can further encourage the reader and simplify your offer in one clear statement. Pair this with eye-catching graphics for inspiring action.

If you’re interested in learning how an integrated marketing campaign featuring direct mail can amplify your marketing programs,
contact Allegra today.